Hello
I installed OpenSuse 13.1 for a friend on raid based hardware. Everything worked fine until she tried to do an update and things started to go wrong. Normally this is not a problem as I can see what is happening, but this time she lives 500 miles away.
Anyway when she tries to load thunderbird or firebird using the normal short cut nothing happens apart from a jolly icon bouncing up. Konqueror works OK. If she tries to start thunderbird using the terminal she gets the message
Similar for firefox
So what have I done
Deleted Bluetooth software as this was also throwing error messages and tried to delete flashplayer which it would not do.
Tried an online update which was stopped because of flashplayer update
Run zypper patch, rpmdb --rebuilddb
Deleted .cache, .kde, .kde4
Rerun online update and ignored the warning about flashplayer
What do I need to do?
It is possible that I have missed something obvious if so please let me know
An alternative that I was wondering about was whether to install Remote administration VNC and try to make the changes myself remotely. I have never done this before so it involves some risk. So again any help or pointers gratefully received
Thanks in advance
I installed OpenSuse 13.1 for a friend on raid based hardware. Everything worked fine until she tried to do an update and things started to go wrong. Normally this is not a problem as I can see what is happening, but this time she lives 500 miles away.
Anyway when she tries to load thunderbird or firebird using the normal short cut nothing happens apart from a jolly icon bouncing up. Konqueror works OK. If she tries to start thunderbird using the terminal she gets the message
Code:
XPCOMGoueLOAD error for file /usr/lib64/thunderbird/libxul.so
libcairo.so.2 can not open shared object file no such file or directory
Couldn't load XPCOMSo what have I done
Deleted Bluetooth software as this was also throwing error messages and tried to delete flashplayer which it would not do.
Tried an online update which was stopped because of flashplayer update
Run zypper patch, rpmdb --rebuilddb
Deleted .cache, .kde, .kde4
Rerun online update and ignored the warning about flashplayer
What do I need to do?
It is possible that I have missed something obvious if so please let me know
An alternative that I was wondering about was whether to install Remote administration VNC and try to make the changes myself remotely. I have never done this before so it involves some risk. So again any help or pointers gratefully received
Thanks in advance