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Webex webinar lacks audio

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When signing into a Webex webinar, a dialog asks if I want to join the "integrated voice conference." When I click on "yes" the error message says "The audio device is unaccessible now." Clicking on "OK" freezes the webinar before it can load anything more. This is with Iced Tea installed.
Before I installed Iced Tea, the introduction Webex page asked if I want to join "with limited capability" because there is no Jave available in the browser. Java JDK 1.7 is installed from 12.3 repo. The behavior differs in this case: after clicking on "OK" the video portion does appear, without any audio. There is no "communications" tab at the top of the Webex window where, if present, one can invoke the audio.
In the past Webex was the most reliable platform for webinars from my openSuse laptop, up through 11.3. Didn't work as reliably starting with release 12. Tech support at Webex has said on different occasions (different people): A) Webex doesn't support Linux B) Webex doesn't support the latest Linux kernel C) Webex needs the "official" Java version
Anybody able to attend webinars reliably from openSuse 12.3 (kernel 3.7.10-1.16) with KDE (4.10.5)? Running Firefox 23.
Thanks.

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